Since coffee is a perishable item, we're unfortunately unable to accept any returns.If there was an issue with your order, please reach out to our Customer Experience team. The team can be reached for assistance Monday through Friday from 9 am to 5 p
Yes! If you're finding that you have too much coffee or are going to be out of town and don't want your next order to be placed, you can skip your next order by clicking Change Order Date on the homepage when you log in. You'll be able to change your
If your order has the wrong address listed, our agents can update the address for your order provided the coffee has not been roasted. Once the coffee has been roasted and packed to be picked up, no changes or cancellations can be made to the order
From time to time, a coffee goes out of stock before we are able to place the order for you. This is all part of coffee seasonality and making sure that we only send freshly roasted coffee! Your coffee queue may also update to reflect changes you hav
You can rate coffee you don't like at any time on the Past Deliveries page. Submitting feedback about your purchase helps us learn more about your preferences to create better recommendations for you. If you'd like a member of our customer support te
If you experience any issues with your coffee, such as a damaged product, incorrect item, or wrong grind size, we’d be happy to assist you!Our Customer Experience Team is available over email ([email protected]) anytime, or via chat on our homep
Our Customer Experience Team is available via chat on our homepage, phone (888) 252-8691, or email ([email protected]) from 9 am - 5 pm EST.
Because our roasters ship orders directly from their roasting center to your home, if you purchase multiple from different roasters in one order, each coffee will ship individually. Please note that roasters have set individual roasting schedules, an
When your order has been placed, you'll receive an email entitled "Your Coffee Shipping Details". In this email, there will be a link called "Your Tracking Info" where you'll be able to see the status of your order. You can also access the tracking l
The tracking information may take from 48-72 hours to update. If you still haven't seen any updates after 72 hours for your order, please reach out to our Customer Experience team for assistance.Our Customer Experience Team is available via chat on o
Our normal shipping timeframe is 2-5 business day after the bag is roasted and shipped. Please note that 5 business days may translate to about a week. However, if you still haven't received your order after a week, please reach out to our Customer E
With major carriers like USPS or UPS, some orders may be marked delivered early and end up arriving a day or two later. If your order still hasn't arrived after 48 hours of being marked delivered, reach out to our Customer Experience Team and they'll