Your Order
Can I return my coffee?
Since coffee is a perishable item, we're unfortunately unable to accept any returns.If there was an issue with your order, please reach out to [email protected] and we will respond to your request promptly! You may also reach us 9 AM - 5 PM EST
Can I skip my next order?
You can change the next order date on your subscription right from your Dashboard. Just make sure you're logged in!. Once in your account, you'll see which coffee is up next. Click "Reschedule" and then "Select your order date". You can change your n
My order has the wrong address - can I change it?
If your order has the wrong address listed, our agents can update the address for your order provided the coffee has not been roasted. Once the coffee has been roasted and packed to be picked up, no changes or cancellations can be made to the order
The coffee I'm getting is different from the one that was in my queue.
From time to time, a coffee goes out of stock before we are able to place the order for you. This is all part of coffee seasonality and making sure that we only send freshly roasted coffee! Your coffee queue may also update to reflect changes you hav
What should I do if there’s an issue with my coffee?
If you experience any issues with your coffee, such as a damaged product, incorrect item, or wrong grind size, we’d be happy to assist you!. Please reach out to our Customer Experience Team by emailing [email protected] and we will respond to yo
Where is my coffee order?
If you still have any questions or need additional help, please reach out to [email protected] and we will respond to your request promptly! You may also reach us 9 AM - 5 PM EST Monday - Friday by phone (888) 252-8691, text (424) 238-3630, or t
Where is the rest of my coffee?
Because our roasters ship orders directly from their roasting center to your home, if you purchase multiple from different roasters in one order, each coffee will ship individually. Please note that roasters have set individual roasting schedules, an
How do I track my order?
When your order has been placed, you'll receive an email entitled "Your Coffee Shipping Details". In this email, there will be a link called "Your Tracking Info" where you'll be able to see the status of your order. You can also access the tracking l
My order has no updated tracking information
The tracking information may take from 48-72 hours to update. If you still haven't seen any updates after 72 hours for your order, please reach out to our Customer Experience team for assistance. You can reach our Customer Experience Team by emailing
My order is late and hasn't arrived
Our normal shipping timeframe is 2-5 business day after the bag is roasted and shipped. Please note that 5 business days may translate to about a week. However, if you still haven't received your order after a week, please reach out to our Customer E
My order was marked delivered but hasn't arrived - what do I do?
With major carriers like USPS or UPS, some orders may be marked delivered early and end up arriving a day or two later. If your order still hasn't arrived after 48 hours of being marked delivered, reach out to our Customer Experience Team and they'll