Where is my coffee order?Updated 5 months ago
- How do I track my order?
- When your order has been placed, you'll receive an email called "Your Coffee Shipping Details". In this email, there will be a link called "Your Tracking Info" where you'll be able to see the status of your order. You can also access the tracking link by navigating to the Order History page of your Account Settings
- When your order has been placed, you'll receive an email called "Your Coffee Shipping Details". In this email, there will be a link called "Your Tracking Info" where you'll be able to see the status of your order. You can also access the tracking link by navigating to the Order History page of your Account Settings
- My order has no updated tracking information.
- The tracking information may take from 48-72 hours to update. If you still haven't seen any updates after 72 hours for your order, please reach out to our Customer Experience team for assistance.
- The tracking information may take from 48-72 hours to update. If you still haven't seen any updates after 72 hours for your order, please reach out to our Customer Experience team for assistance.
- My order is late and hasn't arrived.
- Our normal shipping timeframe is 2-5 business day after the bag is roasted and shipped. Please note that 5 business days may translate to about a week. However, if you still haven't received your order after a week, please reach out to our Customer Experience Team. Our agents will be happy to assist you!
- Our normal shipping timeframe is 2-5 business day after the bag is roasted and shipped. Please note that 5 business days may translate to about a week. However, if you still haven't received your order after a week, please reach out to our Customer Experience Team. Our agents will be happy to assist you!
- My order was marked delivered but hasn't arrived - what do I do?
- With major carriers like USPS or UPS, some orders may be marked delivered early and end up arriving a day or two later. If your order still hasn't arrived after 48 hours of being marked delivered, reach out to our Customer Experience Team and they'll be happy to help!
- With major carriers like USPS or UPS, some orders may be marked delivered early and end up arriving a day or two later. If your order still hasn't arrived after 48 hours of being marked delivered, reach out to our Customer Experience Team and they'll be happy to help!
Our Customer Experience Team is available via chat on our homepage, phone (888) 252-8691, or email ([email protected]) from 9 am - 5 pm EST.