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Trade Coffee

You can rate coffee you don&apos;t like at any time on the&#xA0;<a href="https://alpha.drinktrade.com/account?view=past_deliveries">Past Deliveries page</a>.&#xA0; Submitting feedback about your purchase helps us learn more about your preferences to create better recommendations for you. If you&apos;d like a member of our customer support team of former coffee professionals can create a personalized recommendation for you based on your feedback, taste, and brewing preferences. In the rare case you have received a bad batch or unacceptable bag of coffee, don&apos;t hesitate to contact us.&#xA0; Our customer support team can be reached for personal assistance Monday through Friday from 9 am to 5 pm EST by phone at (888) 252-8691, via chat on our homepage, or email at support@drinktrade.com

You can rate coffee you don't like at any time on the Past Deliveries page. Submitting feedback about your purchase helps us learn more about your preferences to create better recommendations for you. If you'd like a member of our customer support te

What if I don’t like my coffee?

Your Order

Account Activation FAQs

How do I log in to my account?

I'm having trouble logging into my account

What's up with all the changes to the site?

Where did my order history go?

Navigating our new site

What types of subscriptions are there?

How do the subscriptions work?

How do two-pound bags work?

What size are Trade's bags of coffee?

Trade's Subscription Tiers

Frequently Asked Questions

Can my subscription order more than one bag at a time?

Do the coffees have nuts or other added ingredients?

Do you offer Fair Trade, Organic, or certified coffee?

Does Trade have decaf coffee? What about a decaf subscription?

How do I join Trade as a roaster?

How do I unsubscribe from your emails?

What grind should I pick for my brewer?

What is Trade?

What’s a Select subscription?

What's a Premium Subscription?

Our Company & Our Products

Can I add another bag on top of my subscription order?

Can I pause my subscription, rather than cancel?

How do I change my next order date?

How do I change my subscription shipping address?

How do I change my subscription payment method?

How do I change how many bags I get per order?

How do I change the frequency of my orders?

How do I change my grind setting?

How do I change my password?

How do I rate my coffee?

I want to change which coffee I'm getting next

I'd like to switch to a Cold Brew subscription

Subscription Management

How does Trade’s First-bag guarantee work?

I didn’t like my first coffee. Now what?

I didn’t like my coffee, but it wasn’t my first bag. What do I do?

I rated my first coffee negatively. Will I get a replacement?

First-bag guarantee

Can I return my coffee?

Can I skip my next order?

My order has the wrong address - can I change it?

The coffee I'm getting is different from the one that was in my queue.

What should I do if there’s an issue with my coffee?

Where is my coffee order?

Where is the rest of my coffee?

How do I track my order?

My order has no updated tracking information

My order is late and hasn't arrived

My order was marked delivered but hasn't arrived - what do I do?

Do gift recipients get to choose their coffee?

How do gift subscriptions work?

How do I redeem my gift?

What if a gift recipient already has a Trade account?

Gift Subscriptions

How does shipping work?

Where do you ship to?

Is shipping free?

Are the shipping bags recyclable?

Shipping

Can I return equipment?

Equipment

Our Referral Program

Promotions, Referrals & Credits

What payment methods do you accept?

Checkout

Can I cancel my order?

Can I cancel my subscription?

How do I cancel my subscription?

Cancellation Policy

What if I don’t like my coffee?Updated a year ago