Subscription Management
I want to change which coffee I'm getting next
You can replace any of the next three coffees that you're scheduled to receive with one of your other matches by clicking "Add to Queue". Click any coffee already within your queue to read more about it and rearrange the order of your queue. Have a
Can I add my own coffees to my order?
The subscription can only send one kind of coffee at a time, as it's difficult for different roasters to coordinate on one order. If you'd like to have another coffee ordered in addition to your subscription order, you can place an a la carte order
How do I change my next order date?
Going through coffee more quickly than anticipated? Need to take a short break? You can change the next order date on your subscription right from your Dashboard. Just make sure you're logged in!. Once in your account, you'll see which coffee is up n
How do I change the frequency of my orders?
Q: How do I change the frequency of my orders? Change the frequency of your orders at any time by clicking Manage on the homepage and selecting your desired frequency when you scroll down. Please note that changing your frequency will NOT
How do I change my grind setting?
Change the grind setting for your subscription coffee orders at any time by clicking here. Your next orders will be ground according to your subscription settings. Please note that all changes must be made by 12 PM EST the day prior to your order
How do I change my subscription shipping address?
Change your subscription shipping address at any time by clicking here. Your next subscription orders will be shipped to the address provided. Please note: any adjustments to your order must be made a full 24 hours prior to your next order date. This
How do I change my subscription payment method?
You can change your subscription payment method at any time by clicking here. Your next subscription orders will be charged to the payment method provided. If you still have any questions or need additional help, please reach out to support@drinktrad
How do I change my password?
You can change your password by logging out and then clicking Forgot Password. Doing so will send an email to your registered email address with information on how to change your password. If you're having trouble registering the new password or you
How do I rate my coffee?
Rating past coffee orders You can review previously ordered coffee on the My Ratings found on the homepage when you're logged in. Your ratings on the coffee help our algorithm and Customer Experience agents get a better understanding of your coffee
Can I pause my subscription, rather than cancel?
Yes! We totally understand needing to pause if you're going out of town or are backed up on coffee. Or any other reason! You can do this by navigating to your My Subscription page (make sure you're already logged in) and use the Pause Subscription bu
Can I change how many bags I get per order?
You can select 1 or 2 bags per order directly on site by clicking here. On this page you can elect to have two or one bags sent in your orders. Please note, selecting two bags at once will send two bags of the same coffee in each order. Our team is