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Trade Coffee

You can swap your next coffee with a different coffee in your <a href="https://alpha.drinktrade.com/account?view=my_queue">queue</a> by clicking on &quot;Swap Coffee&quot;. You&apos;ll have the choice to swap it with a different coffee in your queue or to remove it from your next three orders completely.If you&apos;d like to swap your next coffee for a specific bag, you can browse your matches at the bottom of the page and click &quot;Add to Queue&quot;. Additionally, you can search for a new coffee by using the search bar or by clicking <a href="https://alpha.drinktrade.com/collections/all">Shop Coffee</a> and applying any desired filters to narrow down your search. &#xA0;If the Add to Queue button doesn&apos;t appear on a particular coffee, it means that coffee is not included in your subscription because of specific bag size, grind options, or subscription tier settings. You can learn more about our subscription tiers <a href="https://trade-coffee.gorgias.help/en-US/401627-9a91b00002894707b4ade1c3417ebcf7">right here</a>.Our Customer Experience team can be reached for personal assistance Monday through Friday from 9AM to 5PM EST by phone at 1 (888) 252-8691 or by email at support@drinktrade.com.

You can replace any of the next three coffees that you're scheduled to receive with one of your other matches by clicking "Add to Queue". Click any coffee already within your queue to read more about it and rearrange the order of your queue. Have a

I want to change which coffee I'm getting next

Subscription Management

Account Activation FAQs

How do I log in to my account?

I'm having trouble logging into my account

What's up with all the changes to the site?

Where did my order history go?

Navigating our new site

What types of subscriptions are there?

How do the subscriptions work?

How do two-pound bags work?

What size are Trade's bags of coffee?

Trade's Subscription Tiers

Frequently Asked Questions

Can my subscription order more than one bag at a time?

Do the coffees have nuts or other added ingredients?

Do you offer Fair Trade, Organic, or certified coffee?

Does Trade have decaf coffee? What about a decaf subscription?

How do I join Trade as a roaster?

How do I unsubscribe from your emails?

What grind should I pick for my brewer?

What is Trade?

What’s a Select subscription?

What's a Premium Subscription?

Our Company & Our Products

Can I add another bag on top of my subscription order?

Can I pause my subscription, rather than cancel?

How do I change my next order date?

How do I change my subscription shipping address?

How do I change my subscription payment method?

How do I change how many bags I get per order?

How do I change the frequency of my orders?

How do I change my grind setting?

How do I change my password?

How do I rate my coffee?

I'd like to switch to a Cold Brew subscription

How does Trade’s First Match Guarantee work?

I didn’t like my first coffee. Now what?

I didn’t like my coffee, but it wasn’t my first match. What do I do?

I rated my first coffee negatively. Will I get a replacement?

First Match Guarantee

Can I return my coffee?

Can I skip my next order?

My order has the wrong address - can I change it?

The coffee I'm getting is different from the one that was in my queue.

What if I don’t like my coffee?

What should I do if there’s an issue with my coffee?

Where is my coffee order?

Where is the rest of my coffee?

How do I track my order?

My order has no updated tracking information

My order is late and hasn't arrived

My order was marked delivered but hasn't arrived - what do I do?

Your Order

Do gift recipients get to choose their coffee?

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What if a gift recipient already has a Trade account?

Gift Subscriptions

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Is shipping free?

Shipping

Can I return equipment?

Equipment

Our Referral Program

Promotions, Referrals & Credits

What payment methods do you accept?

Checkout

Can I cancel my order?

Can I cancel my subscription?

How do I cancel my subscription?

Cancellation Policy

Our Compostable Mailers

Compostable Mailers

I want to change which coffee I'm getting nextUpdated 4 months ago