Why do I need to reset my password?. We’ve updated our site infrastructure, and to activate your account on the new site, you need to create a new password. You can use the activation email we sent or request a new copy of the email here. Please make
We recently updated our website and securely migrated your account. If this is your first time logging in since January 11th, 2024, you'll need to create a new password in order to log in and access your account. You can use the activation email we s
On January 18th, Shopify, our system had some issues with allowing customers to log in to their accounts. The good news is that we were able to resolve this login issue, and you can access your Trade subscription by logging in on this page here.You
Great question! We recently updated all the systems that power our subscriptions and orders and as part of these changes, we've also rolled out a whole new website experience. Though things might looking pretty similar right now, these changes will h
Our website recently underwent some major updates and our Engineering team is still hard at work transferring over some remaining account data, such as your full Order History. Rest assured, all of this is still intact and you should see this informa
You may have noticed that our site has a new look! Here's a quick cheat sheet to help you get around:
Prepaid Bundles: Our prepaid subscription bundles are the best way to save on shipping fees for our standard bags of coffee! We offer prepaid bundles of 3, 6, or 12 bags. We’ll still send your coffees one at a time at your desired order frequency so
In This Article: 1) The Order Process 2) The Coffees 3) Frequency 4) Subscription Types 1) The Order Process After you place your order, our roasters will roast your coffee according to their individual roasting schedules. Each roaster's schedule is
Why am I getting a two-pound bag? Across the board, the coffee industry has seen prices on everything from beans to freight rise. We needed to find a smarter, more efficient way to deliver on the quality and value that you’ve come to expect from
What size are Trade’s bags of coffee? Bag sizes range from 10 ounces to 5 pounds, but the majority are 310 grams (~11 ounces). How much coffee comes in each bag? Trade offers a number of different options, including 10 ounce, 11 ounce/310 gram, 2
Trade currently offers two types of coffee plans:. Premium - Our full collection of 450+ single origins, blends, and more from nearly every coffee-producing country in the world. $19.95 per standard 310 g bag or $43 per 2-lb bag. Who’s it for? People