Frequently Asked Questions
Account Activation FAQs
Why do I need to reset my password?. To activate your account you need to create a new password. You can use the activation email we sent or request a new copy of the email here. Please make sure you're using the most recently sent email, as only tha
How do I log in to my account?
If this is your first time logging in, you'll need to finish setting up your account via the Activation Email that was sent. Or you can request a new copy of that Activation Email here. Please make sure you're using the most recently sent email, as o
Navigating Your Account Dashboard
Welcome to Trade! Once you've subscribed and logged into your account you'll be able to fully customize your subscription to your liking via our Dashboard. Here's a quick cheat sheet to help you get around, starting with your Dashboard. This is your
What types of subscriptions are there?
Prepaid Bundles: Our prepaid subscription bundles are the best way to save on shipping fees for our standard bags of coffee! We offer prepaid bundles of 3, 6, or 12 bags. We’ll still send your coffees one at a time at your desired order frequency so
How do the subscriptions work?
In This Article: 1) The Order Process 2) The Coffees 3) Frequency 4) Subscription Types 1) The Order Process After you place your order, our roasters will roast your coffee according to their individual roasting schedules. Each roaster's schedule is
Trade's Subscription Tiers
Trade currently offers two types of coffee plans:. Premium - Our full collection of 450+ single origins, blends, and more from nearly every coffee-producing country in the world. $21.99 per standard 10.93 oz bag or $49.99 per 2-lb bag. Who’s it for?
What size are Trade's bags of coffee?
What size are Trade’s bags of coffee? Bag sizes range from 10 ounces to 5 pounds, but the majority are 310 grams (~11 ounces). How much coffee comes in each bag? Trade offers a number of different options, including 10 ounce, 11 ounce/310 gram, 2
How do two-pound bags work?
Why am I getting a two-pound bag? Across the board, the coffee industry has seen prices on everything from beans to freight rise. We needed to find a smarter, more efficient way to deliver on the quality and value that you’ve come to expect from