How do the subscriptions work?Updated 5 months ago
The Order Process After you place your order, our roasters will roast your coffee according to their individual roasting schedules. Each roaster's schedule is displayed on the coffee's description page. We'll send an email with a tracking link as soon as our roasters begin working on your order. Once roasted, your coffee will be shipped out within 24 hours via USPS Ground Advantage. From there, your coffee will take about 3-5 business days in transit to your home. We work with roasters all over the country. CX Pro Tip: We recommend having at least half a bag of back up coffee when your new order arrives since shipping times can vary depending on where the particular roaster is located.
The Coffees: When you sign up for a subscription, each order will be for a different coffee. If you’ve found one coffee that you want to have reordered each time, please reach out to us to set that up. You'll receive an email 3 or 4 days prior to your next order being placed to confirm the order. If you'd like to make any changes to your order, you can do so up to two days before your next order date. For any last minute changes to your order, please reach out to our Customer Experience Team. We will do our best to make those changes in time for your order!
Frequency: You can set your subscription to place an order every 1, 2, 3, 4, or 6 weeks by going to Manage Subscription once you've signed up. Please note that there is also a 10 day option but all other frequencies are only available in weekly increments.
Subscription Tiers: There are two subscription tiers. Our Premium Tier includes our largest collection of coffees, over 400! This plan is perfect for the adventurous coffee drinker who enjoys a wide variety of roasts, origins, and tasting notes. It is also where most of our lighter and brighter roasts live as well as our Decaf collection. All coffees in the Premium Tier cost a flat rate of $19.95 per bag or $43 for a 2lb bag. Shipping comes free when purchased as part of a prepaid bundle or 2lb subscription. Our Select Tier includes a variety of approachable, easy-to-love coffees. Your “coffee” tasting coffees so to speak! These coffees range in roast level and origin with the vast majority being blends and falling into the medium & dark roast categories. All coffees in the Select Tier cost a flat rate of $15.75 per bag or $35 for a 2lb bag. Shipping comes free when purchased as part of a prepaid bundle or 2lb subscription.