We know how important coffee is to our customers and how tricky online shopping can get. To make sure there’s nothing to worry about, we guarantee that you’ll love the first coffee in your subscription, or we’re happy to find you a better match, on
The coffee pros on our Customer Experience team are standing by to help you find your perfect match. We’re a group of coffee experts waiting to learn more about your palate and find you something you’re going to love. Chat us on the homepage or give
We’re sorry to hear that! Trade’s First Match Guarantee only applies to your first match in a subscription, but we want you to love the coffee you receive from us. If your most recent coffee's missed the mark, chat us on the homepage or give us a
Thanks for the rating! We use your feedback to help improve our matches for you. In order to redeem your First Match Guarantee, you need to reach out to the coffee pros on our Customer Experience team so we can help fix whatever went wrong. Plus