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Trade Coffee

Thanks for the rating! We use your feedback to help improve our matches for you. Rating a coffee on the lowest setting lets us know not to send you that particular coffee again.&#xA0; If you rated your first coffee negatively and wish to redeem your First Bag Guarantee, please reach out to&#xA0;<a href="mailto:support@drinktrade.com">support@drinktrade.com</a>&#xA0;and we will respond to your request promptly! You may also reach us 9 AM - 5 PM EST Monday - Friday by phone&#xA0;<a href="tel:+1888-252-8691">(888) 252-8691</a>, text (424) 238-3630, or through the chat feature on the bottom right hand corner of the site.&#xA0;

Thanks for the rating! We use your feedback to help improve our matches for you. In order to redeem your First Match Guarantee, you need to reach out to the coffee pros on our Customer Experience team so we can help fix whatever went wrong. Plus

I rated my first coffee negatively. Will I get a replacement?

First Bag Guarantee

Account Activation FAQs

How do I log in to my account?

Navigating Your Account Dashboard

What types of subscriptions are there?

How do the subscriptions work?

Trade's Subscription Tiers

What size are Trade's bags of coffee?

How do two-pound bags work?

Frequently Asked Questions

What is Trade?

What's a Premium Subscription?

What’s a Classic subscription?

Do you offer Fair Trade, Organic, or certified coffee?

Does Trade have decaf coffee? What about a decaf subscription?

Do the coffees have nuts or other added ingredients?

Can my subscription order more than one bag at a time?

How do I unsubscribe from your emails?

How do I join Trade as a roaster?

Our Company & Our Products

I want to change which coffee I'm getting next

Can I add my own coffees to my order?

How do I change my next order date?

How do I change the frequency of my orders?

How do I change my grind setting?

How do I change my subscription shipping address?

How do I change my subscription payment method?

How do I change my password?

How do I rate my coffee?

Can I pause my subscription, rather than cancel?

Can I change how many bags I get per order?

Subscription Management

How does Trade’s First Bag Guarantee work?

I didn’t like my coffee, but it wasn’t my first bag. What do I do?

Can I return my coffee?

Can I skip my next order?

My order has the wrong address - can I change it?

The coffee I'm getting is different from the one that was in my queue.

What should I do if there’s an issue with my coffee?

Where is my coffee order?

Where is the rest of my coffee?

How do I track my order?

My order has no updated tracking information

My order is late and hasn't arrived

My order was marked delivered but hasn't arrived - what do I do?

Your Order

Do gift recipients get to choose their coffee?

How do gift subscriptions work?

How do I redeem my gift?

What if my recipient loses their gift code?

Gift Subscriptions

Where do you ship to?

How does shipping work?

Is shipping free?

Are the shipping bags recyclable?

Shipping

Can I return equipment?

Equipment

Our Referral Program

Promotions, Referrals & Credits

What payment methods do you accept?

Checkout

Can I cancel my order?

Can I cancel my subscription?

How do I cancel my subscription?

Cancellation Policy

I rated my first coffee negatively. Will I get a replacement?Updated 3 days ago