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Trade Coffee

We know how important coffee is to our customers and how tricky online shopping can get. To make sure there&#x2019;s nothing to worry about, we guarantee that you&#x2019;ll love the first coffee in your subscription, or we&#x2019;re happy to find you a better match, on us!&#xA0; To redeem our First Match Guarantee, just contact our Customer Experience team so we can learn more about your preferences and find you a better match! We&apos;ll ask a couple super quick questions about your coffee preferences and get you a new bag that you&apos;ll love and refine your profile so futures matches are on point. You can reach us by chat, email or you can give us a quick call/text at (888)252-8691. Our team is available Monday - Friday from 9 AM - 5 PM EST.

We know how important coffee is to our customers and how tricky online shopping can get. To make sure there’s nothing to worry about, we guarantee that you’ll love the first coffee in your subscription, or we’re happy to find you a better match, on

How does Trade’s First Match Guarantee work?

First Match Guarantee

Account Activation FAQs

How do I log in to my account?

I'm having trouble logging into my account

What's up with all the changes to the site?

Where did my order history go?

Navigating our new site

What types of subscriptions are there?

How do the subscriptions work?

How do two-pound bags work?

What size are Trade's bags of coffee?

Trade's Subscription Tiers

Frequently Asked Questions

Can my subscription order more than one bag at a time?

Do the coffees have nuts or other added ingredients?

Do you offer Fair Trade, Organic, or certified coffee?

Does Trade have decaf coffee? What about a decaf subscription?

How do I join Trade as a roaster?

How do I unsubscribe from your emails?

What grind should I pick for my brewer?

What is Trade?

What’s a Select subscription?

What's a Premium Subscription?

Our Company & Our Products

Can I add another bag on top of my subscription order?

Can I pause my subscription, rather than cancel?

How do I change my next order date?

How do I change my subscription shipping address?

How do I change my subscription payment method?

How do I change how many bags I get per order?

How do I change the frequency of my orders?

How do I change my grind setting?

How do I change my password?

How do I rate my coffee?

I want to change which coffee I'm getting next

I'd like to switch to a Cold Brew subscription

Subscription Management

I didn’t like my first coffee. Now what?

I didn’t like my coffee, but it wasn’t my first match. What do I do?

I rated my first coffee negatively. Will I get a replacement?

Can I return my coffee?

Can I skip my next order?

My order has the wrong address - can I change it?

The coffee I'm getting is different from the one that was in my queue.

What if I don’t like my coffee?

What should I do if there’s an issue with my coffee?

Where is my coffee order?

Where is the rest of my coffee?

How do I track my order?

My order has no updated tracking information

My order is late and hasn't arrived

My order was marked delivered but hasn't arrived - what do I do?

Your Order

Do gift recipients get to choose their coffee?

How do gift subscriptions work?

How do I redeem my gift?

What if a gift recipient already has a Trade account?

Gift Subscriptions

How does shipping work?

Where do you ship to?

Is shipping free?

Shipping

Can I return equipment?

Equipment

Our Referral Program

Promotions, Referrals & Credits

What payment methods do you accept?

Checkout

Can I cancel my order?

Can I cancel my subscription?

How do I cancel my subscription?

Cancellation Policy

Our Compostable Mailers

Compostable Mailers

How does Trade’s First Match Guarantee work?Updated 4 months ago