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Trade Coffee

<div data-block="true" data-editor="bsord" data-offset-key="9itus-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="9itus-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="9itus-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">On January 18th, Shopify, our system had some issues with allowing customers to log in to their accounts. &#xA0;The good news is that we were able to resolve this login issue, and you can access your Trade subscription by logging in on&#xA0;</span></span><span style="font-size: 16px;"><a href="https://www.drinktrade.com/account/login?return_url=%2Faccount" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important;" target="_blank"><span data-offset-key="9itus-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">this page here</span></span></a></span><span data-offset-key="9itus-2-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">.</span></span></div></div><div data-block="true" data-editor="bsord" data-offset-key="d5v3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="d5v3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="d5v3-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="bsord" data-offset-key="7mjk5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="7mjk5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="7mjk5-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">You may need to clear your cookies and site data in order to log in successfully. If you&apos;re using Google Chrome, you can follow the instructions below to clear your cookies just for our site. This will just delete the cookies associated with our site; all your other data should be unaffected by this process.&#xA0;</span></span></div></div><div data-block="true" data-editor="bsord" data-offset-key="b947b-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="b947b-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="b947b-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><br data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></span></div></div><div data-block="true" data-editor="bsord" data-offset-key="chalk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="chalk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="chalk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">If you still haven&apos;t reset your password as part of our required&#xA0;</span></span><span data-offset-key="chalk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><a href="https://trade-coffee.gorgias.help/en-US/account-activation-faqs-380616">2024 Account Update</a></span></span><span data-offset-key="chalk-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">, you&apos;ll need to click the link in our recent email titled&#xA0;</span></span><span data-offset-key="chalk-0-1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: bold;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&quot;Update your Trade Password&quot;</span></span><span data-offset-key="chalk-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">. If you need a new copy of this email, just&#xA0;</span></span><span data-offset-key="chalk-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;"><a href="https://www.drinktrade.com/pages/update-your-account">enter your email address here</a></span></span><span data-offset-key="chalk-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-size: 16px;">&#xA0;and we&apos;ll send a fresh copy. Please make sure you&apos;re using the most recently sent email, as only that link will work.</span></span><br><br><br><br><span data-offset-key="chalk-0-2" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><strong>Instructions for clearing cookies and site data</strong></span></span></div><div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(34, 34, 34); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><ul><li><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Click the icon to the left of the site URL (check out the screenshot below)&#xA0;</span></span></div></li><li><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Click Cookies &amp; Site Data</span></span></div></li><li><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Click Manage on Device Site Data</span></span></div></li><li><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Delete all the data listed</span></span><br><br><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><img src="https://attachments.gorgias.help/v28yg/hc/qmj2/30010441-ef82-4f5f-894f-aac384012c7f-4acfbd5c-1134-4b29-9acb-4aec78f068e3.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"></span></span></div></li></ul></div></div>

On January 18th, Shopify, our system had some issues with allowing customers to log in to their accounts.  The good news is that we were able to resolve this login issue, and you can access your Trade subscription by logging in on this page here.You

I'm having trouble logging into my account

Frequently Asked Questions

Account Activation FAQs

How do I log in to my account?

What's up with all the changes to the site?

Where did my order history go?

Navigating our new site

What types of subscriptions are there?

How do the subscriptions work?

How do two-pound bags work?

What size are Trade's bags of coffee?

Trade's Subscription Tiers

Can my subscription order more than one bag at a time?

Do the coffees have nuts or other added ingredients?

Do you offer Fair Trade, Organic, or certified coffee?

Does Trade have decaf coffee? What about a decaf subscription?

How do I join Trade as a roaster?

How do I unsubscribe from your emails?

What grind should I pick for my brewer?

What is Trade?

What’s a Select subscription?

What's a Premium Subscription?

Our Company & Our Products

Can I add another bag on top of my subscription order?

Can I pause my subscription, rather than cancel?

How do I change my next order date?

How do I change my subscription shipping address?

How do I change my subscription payment method?

How do I change how many bags I get per order?

How do I change the frequency of my orders?

How do I change my grind setting?

How do I change my password?

How do I rate my coffee?

I want to change which coffee I'm getting next

I'd like to switch to a Cold Brew subscription

Subscription Management

How does Trade’s First Match Guarantee work?

I didn’t like my first coffee. Now what?

I didn’t like my coffee, but it wasn’t my first match. What do I do?

I rated my first coffee negatively. Will I get a replacement?

First Match Guarantee

Can I return my coffee?

Can I skip my next order?

My order has the wrong address - can I change it?

The coffee I'm getting is different from the one that was in my queue.

What if I don’t like my coffee?

What should I do if there’s an issue with my coffee?

Where is my coffee order?

Where is the rest of my coffee?

How do I track my order?

My order has no updated tracking information

My order is late and hasn't arrived

My order was marked delivered but hasn't arrived - what do I do?

Your Order

Do gift recipients get to choose their coffee?

How do gift subscriptions work?

How do I redeem my gift?

What if a gift recipient already has a Trade account?

Gift Subscriptions

How does shipping work?

Where do you ship to?

Is shipping free?

Shipping

Can I return equipment?

Equipment

Our Referral Program

Promotions, Referrals & Credits

What payment methods do you accept?

Checkout

Can I cancel my order?

Can I cancel my subscription?

How do I cancel my subscription?

Cancellation Policy

Our Compostable Mailers

Compostable Mailers

I'm having trouble logging into my accountUpdated 3 months ago