How do I cancel my subscription?Updated 10 months ago

You can cancel your subscription at any time by clicking "Manage Subscription" on your Dashboard or by heading directly to your Subscriptions page. Under your billing & shipping information, click "Delay or stop my subscription" from the "Questions" section. You'll be prompted to either change your next order date or cancel your subscription.

Pausing your account: To take a break instead of cancel, you can adjust your next order date up to 3 months in the future. We’ll keep your account active but won’t send or bill any coffee until the chosen date. For a longer pause, please reach out to the Customer Support team.

Cancelling for bundle subscribers: Any remaining prepaid bags on your account will be shipped and then the account will close. 

Cancelling for non-bundled subscribers: Any in-progress orders will be roasted and shipped as the final order associated with your subscription. 

Cancelling for gift subscribers: There is no need to cancel! After the final bag of your gift is sent out, your subscription will automatically pause itself and nothing further will be ordered.

Restarting: Restart your subscription at any time from your Dashboard under "My Subscriptions".

If you have further questions or need assistance, please reach out to [email protected] and we will respond to your request promptly! You may also reach us 9am-5pm EST Monday - Friday by phone (888) 252-8691, text (424) 238-3630, or through the chat feature on the bottom right hand corner of the site.