How do I cancel my subscription?Updated a year ago

You can cancel your subscription at any time by clicking "Manage Subscription" on your Dashboard or by heading directly to your Subscriptions page. Under your billing & shipping information, click "Delay or stop my subscription" from the "Questions" section. You'll be prompted to either change your next order date or cancel your subscription.

Pausing your account: To take a break instead of cancel, you can adjust your next order date up to 3 months in the future. We’ll keep your account active but won’t send or bill any coffee until the chosen date. For a longer pause, please reach out to the Customer Support team.

Cancelling for bundle subscribers: Any remaining prepaid bags on your account will be shipped and then the account will close. 

Cancelling for non-bundled subscribers: Any in-progress orders will be roasted and shipped as the final order associated with your subscription. 

Cancelling for gift subscribers: There is no need to cancel! After the final bag of your gift is sent out, your subscription will automatically pause itself and nothing further will be ordered.

Restarting: Restart your subscription at any time from your Dashboard under "My Subscriptions".

If you have further questions or need assistance, please reach out to [email protected] and we will respond to your request promptly! You may also reach us 9am-5pm EST Monday - Friday by phone (888) 252-8691, text (424) 238-3630, or through the chat feature on the bottom right hand corner of the site.