How does shipping work?Updated 4 days ago

Our roasters ship coffee directly from their roasting facility to your home for optimal freshness. This means that items purchased from different roasters as part of the same order will ship separately. You will receive an email confirmation with a USPS tracking number once the roaster has gotten to work on your order - you can also track your orders by going to My Orders and clicking Track.

Please note that roasters have individual roasting schedules and many do not roast over the weekend. In all cases, however, roasters will ship your coffee within 1 business day of roasting. From there, most coffee takes 2-5 business days to be delivered. What if my order hasn't arrived after the scheduled delivery date? With major carriers like USPS, some orders may get marked delivered early that end up arriving a day or two later. 

However, if you order hasn't arrived within 48 hours after the scheduled delivery date, reach out to our Customer Experience Team by emailing [email protected] and we will respond to your request promptly! You may also reach us 9 AM - 5 PM EST Monday - Friday by phone (888) 252-8691, text (424) 238-3630, or through the chat feature on the bottom right hand corner of the site.